Negligence and neglect in care homes: what to look for
Pressure sores. Fractured bones. Weight loss. Care home residents can pay a high price for negligence and neglect, but the signs are not always physical. If you are worried that a nursing or care home is mistreating a loved one, it’s important to know what to look for and what steps to take.
Attwaters has extensive experience of bringing care home negligence cases and securing damages. For example, we helped one resident secure a five figure settlement after they were given the wrong medication by a care home, resulting in a fall.
Signs your loved one could be a risk
It can be hard to know when something isn’t right – especially if you’re unable to visit a loved one on a regular basis. Our care home negligence specialists have put together this guide to help you spot the red flags.
Physical signs: Pressure marks, broken bones, abrasions and burns may be an indication of physical abuse, neglect or mistreatment. Bruises near intimate areas may be a sign of sexual abuse while changes in weight could be due to malnutrition.
Emotional signs: If a loved one becomes withdrawn, distressed or anxious, this could indicate neglect or negligence. Other changes in behaviour, such as increased agitation, depression or confusion, might also suggest issues with administering medication – particularly if a loved one has a mental health or dementia diagnosis.
Environmental signs: Many care and nursing home residents need support with toileting and eating. Soiled clothes, missing items and uneaten meals could all imply that a home is failing to meet expected standards.
Administrative signs: Incomplete records of welfare checks, vital signs, medications and injuries can allow for patterns of neglect to go unnoticed. Incidents and daily care notes should be logged in the resident’s care plan. Sudden changes in a resident’s financial situation may suggest exploitation.
Reporting and recording concerns about caregiving
In many instances, nursing and care home residents are unable to advocate for themselves. If you are worried about the welfare of a loved one, then it’s important to talk to the home manager. You should also be able to request copies of care records – assuming your loved one has given consent or you have lasting power of attorney.
Collecting evidence, such as dated photos and notes, to support your concerns and any future legal action is vital. Some families have even resorted to installing hidden cameras in a loved one’s room. You could also discuss the situation with other care professionals, such as a GP or a social worker, as well as the Care Quality Commission and relevant charities, for example Age UK.
Seeking expert advice and taking legal action
If a loved one comes to harm due to sub-standard care, then you might want to pursue a negligence case – especially if costly additional support is required following an injury or illness.
Our care home negligence experts will help determine if there are grounds for a claim and guide you through the legal process.Get in touch today to book a free initial consultation on enquiries@attwaters.co.uk or 0330 221 8855.
